RETURN POLICY FOR YOUR NOVUS PRODUCT
We stand behind everything we sell. If you are not satisfied with your purchase of a new Novus Distiller, you can return it for a refund. You must request a refund of your Novus Product within 30 days of delivery. Unless your purchase is eligible for our Home Trial, this Return Policy applies.
Novus’s Return Policy does not cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranties.
Provided we’ve received your refund request within 30 days from the date of delivery, our Support Team will contact you and schedule a pick-up date for your Novus Distiller. Refunds will be credited back to the original card used for payment. Please note that it may take up to 14 days from the pick-up date of your Novus Product to process the refund. Novus is not liable and cannot take responsibility for any bank charges that you may incur during the refund process. Novus is not responsible for failures or delays in delivery or pick-up due to weather, incorrect address provided or circumstances outside Novus’s control.
If your Novus Product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Novus reserves the right to refuse a refund or to charge additional restocking fees, at Novus’s sole discretion.
To initiate a Novus Product return, please send us a message here and include your order number.
For details on your right to cancel under the Consumer Contracts Regulations 2013, please click here.
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